Lost or stolen parcel
According to consumer protection,
The merchant is responsible and must ensure that you receive your order.
In the event of theft, even if the package left in front of your door has been photographed by the delivery person,
the merchant must replace or refund.
Unless you authorize the merchant to deposit it in your absence.
If the merchant refuses a replacement or refund.
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Canceled the sale by writing an email, the merchant has 15 days to process the refund.
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If they don't, you have 60 days to request a chargeback from the credit card issuer.
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If you refuse, you can pursue small claims against the merchant.
Method for receiving your parcel safely.
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Delivery with signature if possible. In case of absence, you will receive a notice that the package is at a collection center.
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Track the transport via internet, ask a reliable person to pick it up
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Choose a secure address, a place where someone will be there at the time of delivery.
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Directly from Canada Post, but fees apply.
You can protect your colie at home
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Surveillance camera at your entrance, with motion detection, day and night recording linked to your cell phone.
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Install a mailbox with padlock
Return, exchange or refund
What you ordered is not adequate, too big, small or other reason.
Nothing obliges the merchant to take back a product or exchange it, unless it is defective.
Each merchant is free to set the conditions of their return policy.
For example, they may charge a restocking fee if you return a product because you change your mind.
The law of the consumer,
You can cancel a purchase free of charge,
A merchant's return policy must be disclosed before the transaction is completed.
On the receipt of the relevant information given to the customer, the return information must be mentioned.
Even if the merchant is located outside the province, if the transaction was made within Quebec, failure to comply with these obligations allows the consumer to cancel the transaction.
A consumer can assume that a transaction is final if a retailer has no returns policy, the seller is not required to mention this.
Return, exchange or refund of a defective product
When you pay a sum of money for an order, you benefit from a legal guarantee of quality.
The product must have a reasonable lifespan.
If a product breaks prematurely,
the legal guarantee applies automatically.
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The merchant must repair or exchange it free of charge.
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If this proves impossible, he must reimburse you.
No need to obtain a warranty, since it is provided for by law, regardless of the manufacturer's warranty mentioned.
Attention
Certain products have a specific warranty from the manufacturer. For example, it will be listed as 1 year.
The length of a Brie warranty is determined largely by common sense, as it has no specific duration.
A judge will decide to what extent it applies.
Final sale
The Consumer Protection Act does not provide for specific rules on this aspect.
A merchant must, however, respect what he promises to his customers.
If certain items at a merchant are identified as final sale,
the merchant must mention this to the consumer before making payment.
Reimbursement request for a discount announced after purchase
You purchased an item and the following week you found it on sale at the same retailer.
the law does not require it to reimburse you the difference.
The merchant is free to set up a low price guarantee policy and to set the applicable conditions.
The same rule applies if you find the identical item at a lower price at another retailer.
The merchant is not required to reimburse you for the difference...
unless it claims in its advertisements that it “matches” the prices of its competitors.